Simple Tricks Improve Customer Service

Customer service is the bread and butter of a lot of industries, including Self Storage. If you’re unable to provide good and effective customer service, it will be harder to run a successful business. If you’re looking to improve the customer service your Self Storage facility is providing, here are three really simple tips.

1. Provide Infusive Service

Infusive means to be inspiring or influencing, so to provide infusive service means to inspire your customers through your services. For example, when your customers compliment you on the cleanliness of your facility, your customers have received infusive service. You’ve inspired your customer and helped them to see the positives of your business.

This is particularly important in Self Storage because your interactions with customers might be very few. You need to find a way to provide excellent customer service without actually physically interacting with your customers, and infusive service is the key.

How do you improve your infusive service?

You need to make sure you make little improvements across the board. Make sure your facility is clean. Update your security system. Play music in your facility. Provide complimentary bottles of water. Anything that could improve your reputation in your customer’s eyes is a way to provide infusive service.

2. Create Positive Interactions

While you won’t interact with your customers very often, you still need to be able to make these experiences positive for your customers. When it comes to your customers, there will be those on one end of the scale who’ll love your business no matter what, as well as those on the other end of the scale who always have something to complain about. The majority of your customers, however, will fall somewhere in the middle.

These are the customers you need to pay the most attention to. If you can give them a positive experience, they’ll be more likely to post positive reviews online, as well as to recommend your facility to their friends.

3. Hire The Right Staff

The third and final simple tip for improving your customer service is to hire the right staff. If your staff aren’t committed to providing positive and effective customer service, they’re doing your business a disservice. While there’s no wrong way to choose your staff, you need to make sure your staff are approachable and a good representation of your brand.