Self Storage Customers Recognize Dedication to Service and Cutting-edge Technology for the 8th Consecutive Time
SiteLink, the global leader in cloud-based software for Self Storage operations of all sizes, announced its 8th consecutive Best of Business award for Best Management Software from Inside Self-Storage (ISS) today
Every year since the award’s 2011 inception, Self Storage operators vote for their favourite providers in more than 35 industry categories and have consistently awarded SiteLink this top honour.
ISS lists all 2018 winners on its website and will be featured in their November issue. SiteLink is the software of choice with more than 15,000 self-storage locations served worldwide.
“It is a privilege to be recognized once again,” said Ross Lampe, SiteLink’s President. “We understand Self Storage operators have a choice in management software, and we thank our customers and partners for their support 8 years in a row.”
Michael Dogger, from SiteLink International “We are very happy to see SiteLink win this award again and our RapidStor customers can expect even more innovation as SiteLink grows. This award this year confirms the commitment to our customers.” he said.
“We have spent over 10 years building customer confidence in our region, delivering new features and helping sites grow their businesses. We have watched fledgling businesses grow into successful, profitable businesses. This award importantly underpins our commitment with high levels of local support and training”. He said.
- The “Best Software” award reflects SiteLink’s continued innovation
- SiteLink’s investment and focus on support, training and reliability cements customer confidence
- Record growth over past year reflects the storage industry’s acknowledgement of SiteLink services.
- Inrtegrations like RapidStor underpin connectivity solutions.
Advancing new features and choice to better serve customers
The ISS award reflects SiteLink’s commitment to continued innovation. Recent feature rollouts include the 3D Map, automated billing and batch processing, and the new Lead to Lease single-screen, top-to-bottom workflow for the popular SiteLink myHub browser-based interface.
“Serving our customer base with cutting-edge, feature-rich software starts with a focus on solid, creative innovation and willingness to go the extra mile for our customers,” said Markus Hecker, SiteLink’s COO. “This has always been a top priority, and our customers appreciate it.”
The SiteLink marketplace is where customers can find feature rich add ons like RapidStor to increase revenues and profits.
The repeat award reflects strong customer loyalty earned by providing choice in services and the latest technology available in the Self Storage arena. SiteLink Marketplace technology partners help customers streamline operations and increase profits via API integrations with SiteLink software. Apps and cloud storage are a few of the latest technologies added to the SiteLink Marketplace.
Customer support, reliability and a variety of training avenues a factor
Online reviews consistently reference SiteLink’s outstanding support and wide array of free training and communication channels available. “At SiteLink, user feedback is encouraged; suggestions are welcome and often incorporated into software updates,” said Lampe. “SiteLink’s 20 software programmers need user feedback as they work on their development roadmap.”
Through the SiteLink Certified Professional training and development program, thousands of users learn the fundamental operations of the software plus advanced features as well. The online community StorageForum provides an avenue for free and open discussions on SiteLink products and the self-storage industry in general.
Recognizing customers’ concern for data security, the company maintains PCI DSS Level 1 status – the highest level of software and server security certification available – plus documented 99.995% server uptime. “Reliability brings peace of mind to our customers,” said Lampe. “SiteLink’s attention to detail delivers near-flawless connectivity and the security of top-tier data centres so owners can focus more on their business.”
Record growth reflects popularity
SiteLink remains the most widely used Self Storage management software available, including Australia, passing the 15,000 stores served mark earlier this year. To maintain optimal service, the company has increased development and customer support staff and has plans to expand further.
“Customers can count on continued heavy investment in the growth of SiteLink software,” said Lampe. “We will continue to service Self Storage customers large and small with leading cloud-based technology and the features they need to help their business grow.”
SiteLink would like to thank RapidStor customers who took the time to vote in the 2018 poll.